Pointel specializes in improving customer experience by building world class contact center solutions. Pointel has provided contact center solutions to fortune 500.
Contact Center Services
End-to-End Contact Center Solutions
Pointel offers complete contact center services and solutions based upon the award-winning Genesys suite of products.
Our solutions are comprehensive, taking our customers from infrastructure planning to post-deployment operations support.
IVR Provisioning and Application Development
IVR sizing, installation and configuration
Call center application development including integration with legacy systems to enable self-service
Speech application development
Language pack development
IVR application volume testing
Regression and load testing
Performance tuning
CRM/CTI Implementation and Integration
Pointel has vast experience in implementing and integrating with CRM packages such as Salesforce, Pega, Oracle, Clarify, Remedy, Peregrine, Genesys and SAP CRM.
Call Routing Solutions
Pointel can provide enterprise routing solutions tailored to improve customer experience and optimize resources.
Integration of front office resources, back office resources and business rules creates a consistent customer experience which allows enterprises to be more agile and customer focused.
Enterprise Application Integration and Custom Application Development
Pointel is adept at integrating applications
At the server, desktop or in the cloud
With various legacy and third party applications such as AS/400 and Mainframe and RDBMS databases including Oracle, SQL Server, DB2 and Informix
We are experts at designing and developing custom applications using various technologies and languages including the following:
C, C++, C#, VB.NET and Java – MS and Java technologies
Business Intelligence and Report Development
Pointel has extensive experience in building advanced analytics solutions.
Presentation layer includes Tableau, MicroStrategy, Qlik, SAP Business Objects and Microsoft BI.
Creating advanced data analytics using Informatica, Alterx and other ETL tools.
We are skilled at provisioning data and reports to effectively suit the needs of end users, as well as management or business intelligence groups.
Pointel offers support alternatives, customized to customers’ individual needs and business demands.
Ongoing Support and Maintenance
Pointel has extensive experience in building advanced analytics solutions.
Pre/Post deployment support
Production support
Ongoing operations support
On-site assistance
Off-site 24×7 on-call/on-demand support
Advanced, Yet Cost-Effective Delivery Model
Our operations model, which includes an efficient blend of onshore and offshore support, effectively provides the following advantages to our customers:
24×7 coverage
Increased speed to market
Reduced risk for the overall project – Time and Budget
Performance Tuning and Health Checks
Pointel has proven experience in performing system health checks and performance tuning to optimize your investment in contact center applications.
Enquiry
Genesys Implementation
Pointel has been working with Genesys products since 1999. The services range
